We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30-90 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return has been received and inspected, we will email you a delivery notification within 48 hours. We will also notify you of the approval or denial of the refund. If you are approved, your refund will be processed within 48 hours and will be automatically issued to your credit card or original form of payment, usually within 3-5 business days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it generally takes 3-5 business days for your refund to be officially posted. Next contact your bank. There is usually a 48-hour processing time before a refund is issued. If you've done all of this and still haven't received your refund, please contact us at


Worry-Free Warranty& Professional Service

  • NaTiddy products come with a minimum 18-month warranty and 30-day returns. If you have any suggestions or questions, you can send us a message via, we will help solve your problem within 24 hours and give you a satisfactory answer.


Product Series Warranty Time

Chainsaw 18 90days
Trimmer 18
Gun cleanning kit 12 30days
Pool cleaner 18